Submit Chromebook For Service
How to Submit a Chromebook Repair Service Ticket:
Donating to the Connected Learning Initiative
Updated September 7, 2017
How to Submit a Chromebook Repair Service Ticket:
- Send an email to chromebookhelp@piedmont.k12.ca.us
- Describe the issue with your device and how it happened
- Drop off your Chromebook at the PHS Library and check out a Loaner Chromebook
- When your Chromebook is repaired, you will receive an email from Piedmont Support Desk to pick up your device in the PHS Library.
For questions about the status of your Chromebook repair, contact chromebookhelp@piedmont.k12.ca.us
Replacing a Lost Charger
GENERIC CHARGER:
AC Doctor INC Generic Charger from Amazon for $8.06 plus shipping.
(right click on the link above and select: “Open link in a new tab”)
OFFICIAL DELL CHARGER:
Official Dell Chargers from Amazon for $30.88 plus shipping.
(right click on the link above and select: “Open link in a new tab”)
** This model also works with many other Dell laptops, so can be used by others in your family. Or, if someone has a Dell laptop, you can use their charger.
Donating to the Connected Learning Initiative
Login to the Piedmont Online Store: www.piedmontstore.com
(right click on the link above and select: “Open link in a new tab”
Troubleshooting Tips and FAQs
My Chromebook will not let me log into Schoology, but it works on other computers and browsers
→ If you are not able to log in to Schoology (e.g., if you get stuck at the Google sign-in page):
You may need to clear the cookies and browsing data in Chrome.
Here is a video that describes how to do it:
Clearing Cookies and Cache on a Chromebook → https://youtu.be/_HWLcLN_BIs
(right click on the link above and select: “Open link in a new tab”)
