Technology Help
Page Contents
How to Submit a Request for Technology Support
Hardware exchanges are currently facilitated within one business day. If your chromebook is damaged or needs repair, please contact the IT Helpdesk for details on an exchange!
Hardware exchange is located at the Piedmont Middle School campus.
For Email Support write
help@piedmont.k12.ca.us for general questions
ichelp@piedmont.k12.ca.us for questions about Infinite Campus parent portal or Daily Health Screener
chromebook@piedmont.k12.ca.us for chromebook repairs
For Support via Phone call
1-510-200-UNIT (U Need IT) 1-510-200-8648
If someone is unable to attend to your call, please leave a message with your student’s name, grade, and a description of the issue you are having. And please include either an email or phone number that we can reach you.
Need a hotspot?
Please reach out to help@piedmont.k12.ca.us with student’s name, grade, and describe the need.
Schoology Support
Schoology is the district’s Learning Management System for grades 3rd-12th graders where you will be able to access the content and assignments for your classes. If you are experiencing technical difficulties, please Submit a Technology Request at help@piedmont.k12.ca.us. Below are some resources to help with your Schoology experience:
Daily Health Screener Support
Not getting the email? ichelp@piedmont.k12.ca.us
Questions about symptoms, contact tracing, testing or quarantine/isolation questions nurses@piedmont.k12.ca.us or healthclerks@piedmont.k12.ca.us