Piedmont High School : Achieve the Honorable

Submit Chromebook For Service

How to Submit a Chromebook Repair Service Ticket:

Replacing a Lost Charger

Donating to the Connected Learning Initiative

Troubleshooting Tips and FAQs

Updated September 7, 2017

How to Submit a Chromebook Repair Service Ticket:

  1. Send an email to chromebookhelp@piedmont.k12.ca.us
  2. Describe the issue with your device and how it happened
  3. Drop off your Chromebook at the PHS Library and check out a Loaner Chromebook
  4. When your Chromebook is repaired, you will receive an email from Piedmont Support Desk to pick up your device in the PHS Library.

For questions about the status of your Chromebook repair, contact chromebookhelp@piedmont.k12.ca.us

Replacing a Lost Charger

GENERIC CHARGER:

AC Doctor INC Generic Charger from Amazon for $8.06 plus shipping.

(right click on the link above and select: “Open link in a new tab”)

http://www.amazon.com/AC-Doctor-INC-15-3531-Chromebook/dp/B0146KLGP2/ref=sr_1_3?ie=UTF8&qid=1457986022&sr=8-3&keywords=dell+chromebook+power+cord

OFFICIAL DELL CHARGER:

Official Dell Chargers from Amazon for $30.88 plus shipping.

(right click on the link above and select: “Open link in a new tab”)

http://www.amazon.com/Original-Dell-replacement-adapter-Notebook/dp/B00LNNM88K/ref=sr_1_fkmr0_3?ie=UTF8&qid=1457986543&sr=8-3-fkmr0&keywords=dell+ha65nm130+chromebook

** This model also works with many other Dell laptops, so can be used by others in your family.  Or, if someone has a Dell laptop, you can use their charger.

Donating to the Connected Learning Initiative

Login to the Piedmont Online Store: www.piedmontstore.com
(right click on the link above and select: “Open link in a new tab”

Troubleshooting Tips and FAQs

My Chromebook will not let me log into Schoology, but it works on other computers and browsers

→  If you are not able to log in to Schoology (e.g., if you get stuck at the Google sign-in page):

You may need to clear the cookies and browsing data in Chrome.

Here is a video that describes how to do it: 

Clearing Cookies and Cache on a Chromebook → https://youtu.be/_HWLcLN_BIs

(right click on the link above and select: “Open link in a new tab”)

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