Technology Help

How to Submit a Request for Technology Support

Hardware exchanges are currently facilitated within one business day.  If your chromebook is damaged or needs repair, please contact the IT Helpdesk for details on an exchange!
Hardware exchange is located at the Piedmont Middle School campus.

 

For Email Support write

help@piedmont.k12.ca.us for general questions

ichelp@piedmont.k12.ca.us for questions about Infinite Campus parent portal or Daily Health Screener

chromebook@piedmont.k12.ca.us for chromebook repairs

For Support via Phone call

1-510-200-UNIT (U Need IT) 1-510-200-8648

If someone is unable to attend to your call, please leave a message with your student’s name, grade, and a description of the issue you are having.  And please include either an email or phone number that we can reach you.

Need a hotspot?

Please reach out to help@piedmont.k12.ca.us with student’s name, grade, and describe the need.

 

Schoology Support

Schoology is the district’s Learning Management System for grades 3rd-12th graders where you will be able to access the content and assignments for your classes. If you are experiencing technical difficulties, please Submit a Technology Request at help@piedmont.k12.ca.us. Below are some resources to help with your Schoology experience:

Parent’s Guide to Schoology

 

Daily Health Screener Support

Not getting the email? ichelp@piedmont.k12.ca.us

Questions about symptoms, contact tracing, testing or quarantine/isolation questions nurses@piedmont.k12.ca.us or healthclerks@piedmont.k12.ca.us

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